For Security Pros, Building Vendor Relationships Is A Lesson In Diplomacy - security business/Security - DarkReading
John Sawyer writes about the common challenge of discussing an organization's security posture and tools with security vendors. I'd add to this and say that your organization should have a standardized approach to dealing with any and all software vendors. Sales people and vendors want to know what you're running so they can launch a full on attack at what's wrong with your current environment. Do this, first decide what problem you're trying to solve, then secondly, talk to vendors. This way you will know what you're trying to do and you'll be able to critically evaluate whether that vendor's solution is going to answer your need. Because of this, you won't need to listen to what will likely be irrelevant sales jargon dealing with other vendors and be able to focus and concentrate on your own issues, rather than the marketing hype.